1. Introduction
Vape ODM ("we", "us", or "our") operates this official website (vape-odm.com). This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, submit inquiries, request quotes, apply for samples, communicate via email/WhatsApp and use all online services.
Our website sells tobacco-related vaping products. All users must confirm they are 21 years of age or older before accessing the site. By browsing our website, submitting contact information or cooperating with us, you fully agree to all terms of this privacy policy.
2. Personal Information We Collect
2.1 Information you actively submit
- Full name, company name, job position
- Email address, WhatsApp/phone number
- Country, region, business demand (vape customization requirements, order quantity)
- Messages, custom demands, files uploaded in contact forms
2.2 Automatically collected data
- IP address, browser type, device model, operating system
- Website access time, browsing pages, stay duration, entry/exit links
- Cookies and anonymous access logs for website operation statistics
2.3 Strict No Collection Rules
We never collect identity documents, payment card numbers, bank accounts, home addresses unless you voluntarily provide them for formal order delivery.
3. How We Use Your Data
- Reply your consultation, quotation request, sample application and business negotiation
- Complete order follow-up, production arrangement, logistics notification and after-sales service
- Send product updates, new flavor information, factory certification updates (you may unsubscribe anytime)
- Prevent fraud, illegal access, underage browsing and website security maintenance
- Count website visitor data to optimize page display, user experience and product display
- Fulfill legal obligations such as tax records, customs cooperation and regulatory compliance
4. Cookies & Tracking Technologies
Our website uses necessary cookies to save your age verification status, remember browsing preferences and ensure normal page functions.
Functional cookies do not track personal identity. You can disable cookies through your browser settings. Disabling cookies may cause age verification to pop up repeatedly and affect form submission.
We do not use third-party advertising tracking cookies for cross-platform targeted ads.
5. Information Sharing & Disclosure
We will NOT sell, rent or trade your personal information to third-party marketing companies for profit. We only share limited data under the following legal scenarios:
- Logistics forwarders: Only share delivery name, phone and address for goods shipping
- Certification institutions: Required information for product certification inspection
- Government agencies: Data submitted compulsorily according to local law, court order or regulatory requirements
- Your explicit written consent: When you authorize us to share data with designated partners
6. Data Storage & Security Protection
- All business data is stored on encrypted enterprise servers with access permission control
- Internal staff can only view customer information with work authorization; all access records are logged
- We adopt firewall, regular password update and anti-malware tools to prevent data leakage, intrusion and loss
- Customer business data will be retained for 5 years after the last cooperation for after-sales traceability; expired data will be permanently deleted
7. Minors Protection Policy
Vape products are prohibited for minors under 18 globally.
Our website adds mandatory age verification. If we confirm we have collected information of users under 18 by mistake, we will erase all relevant data immediately. If you are a parent/guardian and find minor personal data on our server, contact us to apply for full deletion.
8. Your Legal Rights
Users in Europe (GDPR), California USA (CCPA) and other regions enjoy the below rights:
- Right to access: Request a copy of all your data stored by us
- Right to correction: Modify wrong contact or business information
- Right to erasure: Request complete deletion of all personal data
- Right to restrict processing: Stop us sending marketing emails
- Right to data portability: Obtain your information in readable file format
- Right to object: Refuse non-essential data collection
Submit your rights application via official email sales@vape-odm.com with identity verification.
9. Third-Party Websites
Our website contains links to WhatsApp, logistics platforms and certification official websites. This privacy policy only applies to vape-odm.com. External sites have independent privacy rules, and we are not responsible for their data collection behavior.
10. Policy Updates
We reserve the right to revise this privacy policy according to laws, industry regulations and business adjustment. The updated version will be published on this page with clear update time. Continued website access after revision means acceptance of new terms.
11. Contact Us for Privacy Issues
For all questions, complaints, data deletion requests regarding privacy, please contact:
Email: sales@vape-odm.com
WhatsApp: +8613410431540
Working Hours: Monday-Saturday UTC+8 9:00-18:00